Our stay wasn’t perfect. When we highlighted our minor issues, it caused quite a stir amongst our readers. We later opted to let the property know, via an email survey, what we usually expect from Starwood Hotels and other international hotel chains and why this stay fell short.
Since then, we’ve been in contact with the Four Points’ general manager (who also saw our story on HotelChatter.) In true form of a good hotelier, he not only took the feedback on to ensure it doesn’t happen again, but also explained why we experienced the hiccups. Here areHotelChatter –